Question 1

What kind of Mahjong is this?

Accepted Answer

American Mahjong, played with the National Mahjong League card. It is different from Chinese, Hong Kong or Riichi Mahjong.

Question 2

Do I need to bring anything?

Accepted Answer

No. Sets and cards are provided.

Question 3

Which ticket is right for me?

Accepted Answer

Never played: Beginner Lesson. Taken at least one lesson: Guided Open Play. Already play American Mahjong: Open Play.

Question 4

What does “taught in pairs” mean?

Accepted Answer

Lessons and Guided Open Play are taught two players at a time, so you learn side by side with a partner.

Question 5

Do I need a lesson before Guided Open Play?

Accepted Answer

Yes. Guided Open Play is for people who have taken at least one lesson, with us or elsewhere.

Question 6

Can I come to Open Play if I am still learning?

Accepted Answer

Open Play has no teaching, so you need to already know how to play. If you can’t, there is no refund.

Question 7

Can I sit with my friends?

Accepted Answer

Yes. For lessons, tell your instructor when you arrive how many people you're with and you'll be seated together. For Open Play, we keep everyone on one order together where we can, and you can add friends' names at checkout.

Question 8

How do I cancel?

Accepted Answer

Open your tickets page (the link is in your confirmation email) and press Cancel tickets. You can cancel some or all of them. Up to 48 hours before the event, you get your money back straight away, minus the card processing fee.

Question 9

What if it is less than 48 hours away?

Accepted Answer

Without the flexible ticket, tickets can’t be refunded inside 48 hours, but you have two options: send your ticket to a friend so they go in your place, or release your seat from your tickets page (press Cancel tickets) so someone on the waitlist can have it. Nothing is refunded when you release a seat. With the flexible ticket, you can cancel for any reason from your tickets page, right up until the event starts, and get the full ticket price back. The flexible ticket fee itself isn’t refunded.

Question 10

Can I swap to a different date or ticket?

Accepted Answer

Yes. Up to 48 hours before the event, open your tickets page (the link is in your confirmation email) and press Swap tickets. Pick any upcoming event or ticket type with seats left. If the new tickets cost more, you pay the difference; if they cost less, we refund the difference to your card, minus the card processing fee. Inside 48 hours, email hello@sobamfun.com and we’ll help.

Question 11

Can I give my ticket to a friend?

Accepted Answer

Yes, any time before the event. Email hello@sobamfun.com with your friend’s name and email and we’ll move the ticket to them.

Question 12

Can you add more tickets to an event?

Accepted Answer

No, each event is capped. Join the waitlist: plans change close to the date, and we email you when a seat opens.

Question 13

The event is sold out. What now?

Accepted Answer

Join the waitlist. If a seat opens, we email everyone on the waitlist at the same time, and the first person to buy it gets it.

Question 14

What if I am running late?

Accepted Answer

Tables start on time, so please come a few minutes early. If you arrive more than 15 minutes late, you can’t join and your ticket isn’t refunded.

Question 15

What if I don’t show up?

Accepted Answer

Tickets can’t be refunded within 48 hours of the event. Can’t make it? Reply N to our text (that releases your seat so someone else can come) or release your seat from your tickets page. You can also send your ticket to a friend.

Question 16

How do you pick my table?

Accepted Answer

We seat Open Play by level and keep friends together, using what you tell us at checkout.

Question 17

Do you sell gift cards?

Accepted Answer

Not online yet. Email hello@sobamfun.com and we’ll help.

FAQS

About

Tickets

Cancelling and changes

At the event

Gift cards